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Return to shopRefund and Exchange
1. Returns & Exchange Policy
We want our customers to have a smooth and hassle-free shopping experience. If you are unsatisfied with your purchase, you may request a return or exchange under the following conditions:
- Timeframe for Returns/Exchanges: Items can be returned or exchanged within 7 days from the original purchase date.
- Condition of the Item:
- The product must be unused, unopened, and in its original packaging.
- Items that are damaged due to misuse or negligence will not be eligible for a return.
- Exchange of the product can be done within 7 days.
2. How to Initiate a Return or Exchange
To request a return or exchange, follow these steps:
- Contact Us at support@baajaro.com with:
- Order number
- Reason for return or exchange
- Clear images of the product (if applicable)
- Our support team will review your request and provide further instructions.
- Ship the product back to us using the address provided by our team.
🚚 Return shipping costs: Customers are responsible for return shipping fees unless the item was damaged, defective, or incorrect upon arrival.
- Contact Us at support@baajaro.com with:
3. Refund Processing Time
Once we receive the returned product and verify its condition, your refund will be credited within 5-7 business days.
- Refunds will be issued via the original payment method.
- If a refund is delayed, please contact your bank or payment provider as processing times may vary.
4. Order Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- To cancel an order, email us at support@baajaro.com with your order details.
- If your order has already been shipped, you must request a return after receiving the product.